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Carbon Robotics

Robot type
Agriculture
Location
SeattleWashingtonUSA
Job type
Customer Success
Posted
Aug 25, 2026
Full-time

Technical Support Engineer

Job description

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As a Technical support engineer , you’ll be the face of Carbon Robotics as we deliver a high-quality, low friction, superior customer experience. As the first point of contact, you’ll quickly triage the issue and begin to assist the customer - relying on our knowledge base, your troubleshooting skills, and as needed, your teammates.

Carbon Robotics is the leader in physical AI for agriculture, helping farmers become more profitable and sustainable. Its flagship product, the LaserWeeder™, is the world’s leading commercial laser weeding system with hundreds of units operated by farmers in 15 countries worldwide.

Job responsibilities

  • Serve as the first point of contact for inbound customer communications
  • Troubleshoot and resolve issues with proprietary laser weeding equipment and systems
  • Gather appropriate diagnostic information
  • Meet established response expectations and ensure an exceptional customer experience
  • Support Carbon Robotics Field Support Engineers and Sales personnel in the field
  • Contribute to internal and external documentation such as knowledge articles, process documentation, runbooks, and FAQs
  • Occasional travel may be required
  • Participation in on-call rotation

Job requirements

  • 2+ years in remote/telephone customer-facing service and support
  • Creating and managing customer communication and tickets
  • Ability to follow complex instructions both written and oral
  • Solid relationship management, customer service and communication skills
  • Hands-on technical troubleshooting in Linux environment
Apply on Carbon Robotics websiteSave

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